Oaktree Gardens Cancellations Policy In line with The Distance Selling Regulations, 'The Customer' shall have a period of 7 working days after the date of delivery within which time they may cancel their order for a product.
Cancellations should be sent by email, by telephone or by registered post to 'The Company' trading address, quoting the order reference given when the order was placed.
It should be noted that if 'The Customer' decides to instigate cancellation proceedings through reason other than fault or damage as previously detailed, 'The Customer' shall incur at cost, a collection charge to be agreed.
Where an order is cancelled by the stated method prior to dispatch, no additional charges shall be sought and all monies received shall be refunded. Where refund monies are due, less the collection charge if appropriate, these monies shall be refunded at the earliest opportunity and within 30 days of the cancellation date.
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